Faq
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1) |
Do you sell live insects? |
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Sorry, we do not sell live insects, but only framed and preserved specimens.
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2) |
Do you ship item worldwide? |
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Yes. We ship our products to many foreign localities. For more general information on shipping and shipping charges, please click
here.
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3) |
Do you have a retail store? |
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No. We manufacture our products and sell mainly online.
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4) |
What is the minimum order? |
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There is no minimum order for our products. You can always buy according to your liking and requirement.
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5) |
Are all your insects REAL? |
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Of course. All our insects are REAL and in their natural and original colour. We do not sell artificial and inferior products.
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6) |
Is the word "My-bugs.com" printed on the glass? |
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NO. The word "My-bugs.com" as you see on the photo is just a watermark. You will get a clear glass with no label or words printed on it.
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7) |
How can I protect the insect colour from fading? |
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DO NOT hang the insect frame under strong light condition (especially for arthropoda like leaf insect, stick insect, mantis, cicada and lanternfly). Under normal household lighting condition, insect colour will not fade.
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8) |
Do you sell any protected insect species? |
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No. We do not sell any protected species under CITES list.
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9) |
How do you package your product? |
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Each frame will be individually boxed. Of course, proper material is added to increase cushioning performance to ensure that our products reaches you in perfect condition.
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10) |
Are you a licensed dealer? |
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YES. We are a licensed dealer and have legal permission to sell/export our products as approved by Department of Wildlife and Natural Parks of Malaysia.
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